United has just located Pat Hickey’s suitcase!
People often ask me why I drive to as many road games as possible and I explain that it’s usually more reliable and convenient.
That opinion has been reinforced by my recent experiences on United Airlines.
When I arrived in Denver last night, the pilot congratulated himself for getting up to the gate 15 minutes early. As we departed from the plane, he thanked us for flying United. Forty-five minutes later, I discovered that my bag and I weren’t United. A computer check showed it as still sitting at Dulles Airport in Washington but I was assured that I will have it before I fly to Dallas tomorrow morning.
Last month, I flew United to Atlanta. Being a seasoned traveller, I know the first flight in the morning is usually the best bet in winter because the plane is there and ready to go. This time, they discovered that the plane which had been sitting on the tarmac for 10 hours had a mechanical problem. Since it was Thanksgiving, the mechanic had to be called in from home. The end result? A four-hour delay, a missed connection in Washington and Thanksgiving dinner at Five Boys Burgers (coming soon to Montreal) at Dulles Airport.
I did get to Atlanta the same day which is better than my United flight to Atlanta last season On that occasion, I got as far as Washington only to be told that bad weather had closed the airport in Atlanta. A later check showed that United was the only airline which felt the conditions weren’t suitable.
Add the enhanced pat-down – mandatory when you’ve had two knee replacements – and you should understand why I’d rather hop in my car. It’s never lost my luggage.